Privacy Policy

1. Who We Are

The data controller responsible for your personal information is:

• Business name: Lanhua
• Address: No. 38, Nanjing East Road Sec. 3, Zhongshan District, Taipei 104, Taiwan
• Contact: [email protected]

This policy is governed by the Personal Data Protection Act (PDPA) of the Republic of China (Taiwan).

2. Data We Collect

We collect personal data only when you interact with us — through the contact form, email, or phone. This may include:

• Full name
• Email address
• Phone number (optional)
• Message content (nature of your enquiry, preferred dates)
• Any health or skin sensitivity information you choose to share for service preparation

We also collect standard technical information through website cookies (see our Cookie Policy) — including IP address, browser type, and pages visited — for analytics purposes.

Data is collected when you submit our contact form, send us an email, or make a phone enquiry. Legal bases for processing include your consent (for marketing and cookies), performance of a service contract, and our legitimate interest in managing client communications.

Retention: Client correspondence and booking records are retained for 3 years after the last interaction. Website analytics data is retained for 26 months. You may request earlier deletion at any time.

3. How We Use Your Data

Personal data collected through our website and communications is used for:

• Responding to enquiries and confirming bookings
• Preparing for your session (including any noted sensitivities)
• Sending service-related information about your booking
• Understanding how visitors use our website to improve it
• Complying with applicable legal obligations

We do not use your personal data for unsolicited marketing communications without your explicit consent. We do not sell, share, or transfer your personal data to third parties for their own marketing purposes.

4. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• Service providers: We use Google Analytics to understand website traffic. Google may process IP address and usage data subject to their own privacy policy.
• Legal requirements: If required by law or regulatory authority, we may disclose information as necessary.
• Business transfers: In the event of a business merger or acquisition, data may be transferred to the acquiring entity.

Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

5. Data Protection

We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration, or destruction. Measures include:

• Secure email communications
• Access to client records restricted to authorised personnel only
• Website served over HTTPS encryption
• Regular review of data handling practices

No method of transmission over the internet is entirely secure. While we do our best to protect your data, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to function properly and to understand how visitors use the site. You can manage your cookie preferences through our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the website to function.

7. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Object to or restrict certain types of processing
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the relevant supervisory authority in Taiwan

To exercise any of these rights, contact us at [email protected]. We will respond within 15 business days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or how we handle your personal data:

• Email: [email protected]
• Address: No. 38, Nanjing East Road Sec. 3, Zhongshan District, Taipei 104
• Phone: +886 2 2843 7516